Uber is rolling out a brand new function this week that can let customers reserve rides as much as 30 days prematurely and choose their favourite driver for the journey because the ride-hailing firm seeks out new methods to draw prospects in the course of the COVID-19 pandemic.
The brand new choice known as Uber Reserve, which is able to start to indicate up on the app within the subsequent week, is designed for customers who need to e-book a journey not less than two hours prematurely. Uber mentioned it is going to preserve its present “schedule a journey” choice for these journeys that fall underneath that two hours prematurely timeline.
“Whereas saving you time lays on the coronary heart of our service, we wished to take this concept to the subsequent stage by constructing mobility options that extra flexibly match round your life,” Holley Beasley, operations lead at Uber.
Riders who use the Reserve function shall be proven their fare upfront and be matched to a driver forward of the journey. The corporate has additionally folded in a “favourite driver” choice. Riders can now add favourite drivers to their app. As soon as they choose the Reserve options, riders can have the choice to pick out considered one of their “favourite drivers.” These favourite drivers shall be provided to them first. Uber harassed that drivers aren’t penalized for opting to not take the journey.
The ride-hailing firm baked in two different perks, a further 15-minute grace interval if the rider is working late and an on-time assure that can give customers $50 in Uber Money if their driver is even a minute late to the journey they’ve scheduled. That Uber Money will come straight from Uber, not the driving force’s earnings, the corporate informed TechCrunch.
Uber mentioned it’s added safety for the drivers as properly. If a Reserve journey is canceled inside an hour of the journey, the driving force will obtain the complete fare.
The function was in growth earlier than COVID-19, in accordance with Geoff Tam-Scott, a product supervisor at Uber. Nonetheless, the corporate seen that its present scheduling function was getting used extra continuously as COVID-19 took maintain. By late spring, “we have been all arms on deck to attempt to speed up the event of this function,” Tam-Scott added.
Uber Reserve will launch initially in 20 U.S. cities and can begin with premium Uber Black and Black SUV rides. The corporate mentioned it is going to make the function out there to different journey choices corresponding to Uber X, “consolation” and XL by the top of the 12 months. The preliminary launch cities embrace Atlanta, Austin, Charlotte, Charleston, Chicago, Dallas, Denver, D.C., Fort-Myers / Naples, Houston, Las Vegas, Miami, Milwaukee, Nashville, New Jersey, New York Metropolis, New Orleans, Orlando, Philadelphia, Phoenix, and Seattle.